https://store-images.s-microsoft.com/image/apps.46881.bb43e090-34ce-4c90-bc28-f285078ffff9.5ffd02a9-45e0-4cb9-a284-7dbc97806bff.689ed168-3cd7-4bea-aff5-5a69230eeb1a

Tendfor Contact Center & Attendant Console for Microsoft Teams

by Tendfor Inc

A fully featured contact center and attendant console for Microsoft Teams.

Tendfor was the first platform to exclusively integrate natively directly with the customer’s Microsoft Teams tenant, relying exclusively on Microsoft’s APIs for Teams.

This means Tendfor requires no service provider or SBC integration and works just as well with Microsoft Calling Plans as with all Direct Routing providers in all markets.

With Tendfor, all PBX replacement functionality and call handling are Teams-centric, allowing for unparalleled ease of onboarding and work-from-home flexibility.

The Tendfor Teams app gives you full control of advanced call handling directly from the Teams client, from wherever you work.

Use the Tendfor app to quickly and easily set absence referrals, perform advanced searches in the organization’s phonebook, and monitor presence. This allows agents to always find the right contact for the job.

The Tendfor Teams app also gives you quick access to all the relevant call history for the contact center or receptionist queues.

For agents, it lets you log on and off work, and log in and out of specific roles you are servicing.

The Tendfor Teams app also allows you to go truly mobile, and easily switch to servicing queues from your mobile device on your mobile carrier network subscription when you are away from the office.

Key features to note would be:

  • Music on hold during warm handovers / consulted transfers
  • Compliance Call Recording
  • Power BI Integration
  • Web service-based Power Automate and Azure Logic Apps integrations with external systems
  • CRM Integration
  • Caller ID or customer data-based routing, VIP call priority in queues using SBR
  • Listen-in, Whisper, Barge call monitoring for supervisors
  • Ability for the caller to hold their place in line and receive a callback when an agent is available
  • Live wallboards and advanced call statistics
  • The total carrier/service provider independence, with the possibility to mix several service providers for PSTN connectivity in the same system.
  • 100% Microsoft Cloud SaaS deployment
  • And of course, building everything natively in Teams instead of having multiple platforms. 

 

https://www.wetransact.io/

At a glance

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