Tikit Virtual Agent
por Cireson LLC
Tikit’s Virtual Agent: Your End Users’ Solution to all Their Support Ticketing Needs
Tikit Virtual Agent for Microsoft Teams elevates the end user support experience by providing real-time access to all their service desk needs, without needing to leave Teams.
Tikit Virtual Agent empowers employees to help themselves through AI-powered ticket deflection to serve customer defined Knowledge Articles and predefined Forms leveraging Adaptive Cards in order to expedite IT and other requests across the organization. All enabling easy-to-use functionality to create, engage with and view all service desk tickets directly in Teams.
In using the Tikit Virtual Agent, end users benefit from reduced ticket resolution times, increased likelihood of adoption due to ease of use and no need for adoption of another system as Tikit Virtual Agent works directly in Teams with your existing Microsoft 365 investment.
The use of Tikit Virtual Agent benefits both the end user and the IT analyst by reducing the need for unnecessary calls or confusion throughout the resolution process as attachments, images and screenshots can be directly added to a ticket all within Teams. While Tikit is specific to the IT analyst and those associated with the service desk experience in an organization, Tikit Virtual Agent is intended for all employees in an organization regardless of industry or department.
Any employee who may have any IT related requests or issues needing resolution should use Tikit Virtual Agent.
In order to use this app, users must have an active Tikit account, please contact our support team for more details at help@cireson.com
Funcionalidades de la aplicación
- Puede enviar datos por Internet
- Esta aplicación puede obtener acceso a información personal en el mensaje activo, como números de teléfono, direcciones postales o URL. La aplicación puede enviar estos datos a un servicio de terceros. Otros elementos del buzón no se pueden leer ni modificar.
