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Dynamics 365 Customer Service imageMicrosoft

Dynamics 365 Customer Service

Effortless customer service: Empower your customers and your agents with the tools they need to ensure quick and accurate resolution, every time.

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App results (519)View consulting services (162)

Microsoft Dynamics 365 - Data Export Service

By Microsoft Dynamics 365

Dynamics 365

This service exports schema and data from Dynamics 365 (online) to customer owned Azure SQL database
3.9 out of 5 stars
(76)
1 out of 60

DocuSign for Dynamics

By DocuSign, Inc

Dynamics 365

Quickly get signatures or sign documents in Dynamics CRM.
3.4 out of 5 stars
(31)
Microsoft preferred solution
2 out of 60

Adobe Sign for Microsoft Dynamics 365

By Adobe

Dynamics 365

Close business faster, safer, and more efficiently with Adobe Sign e-signatures for Dynamics 365.
3.4 out of 5 stars
(23)
3 out of 60

HR Management for Microsoft Dynamics 365

By Hubdrive

Apps

The complete solution for Human Resource Management in Microsoft Dynamics 365
3.8 out of 5 stars
(21)
Microsoft preferred solution
4 out of 60

Dynamics 365 Financial Services Accelerator

By Microsoft

Apps

Build innovative industry apps with the Financial Services Accelerator
4.8 out of 5 stars
(12)
5 out of 60

TeamViewer Remote Support for Dynamics 365

By TeamViewer GmbH

Dynamics 365

Help your Customer Support and Sales team to do more with embedded Remote Support in Dynamics 365
3.7 out of 5 stars
(6)
Microsoft preferred solution
6 out of 60

Microsoft Dynamics 365 CRM Hub

By Microsoft Dynamics 365

Dynamics 365

Manage customer engagements with this customizable relationship management core app
7 out of 60

Telephone Integration: Phone connected to Dynamics

By mscrm-addons.com ( PTM EDV Systeme )

Apps

Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more
3.9 out of 5 stars
(11)
Microsoft preferred solution
8 out of 60

Dynamics 365 Channel Integration Framework

By Microsoft Dynamics 365

Dynamics 365

The framework to build immersive communication experiences to interact with Dynamics 365.
4.0 out of 5 stars
(4)
9 out of 60

InsideView for Dynamics 365

By InsideView

Dynamics 365

Data and intelligence solutions to fuel sales, marketing, and customer data management
4.0 out of 5 stars
(88)
Microsoft preferred solution
10 out of 60

Dual-write core solution

By Microsoft Dynamics 365

Dynamics 365

Enables near-real time integration between Finance and Operations apps and Common Data Service
5.0 out of 5 stars
(1)
11 out of 60

Dynamics 365 Connector for LinkedIn Lead Gen Forms

By Microsoft Dynamics 365

Dynamics 365

Bring your LinkedIn leads into Dynamics 365 (online)
3.7 out of 5 stars
(6)
12 out of 60

Documents Core Pack: Document automation

By mscrm-addons.com ( PTM EDV Systeme )

Apps

Document generation, processing and automation in Dynamics 365 & Template Design based on MS Word
4.9 out of 5 stars
(25)
Microsoft preferred solution
13 out of 60

Dual-write application orchestration solution

By Microsoft Dynamics 365

Dynamics 365

Enables seamless data interaction between Finance & Operations and Common Data Service.
5.0 out of 5 stars
(1)
14 out of 60

Business Central Virtual Entity (Preview)

By Microsoft

Apps

Microsoft Dynamics 365 Business Central virtual entities in Microsoft Dataverse
5.0 out of 5 stars
(2)
15 out of 60

RapidStart CRM - The Original

By Forceworks

Apps

This is the Original RapidStart CRM Accelerator!
5.0 out of 5 stars
(6)
Microsoft preferred solution
16 out of 60

Live Assist for Dynamics 365 Powered by CaféX

By CaféX

Dynamics 365

Engage online users with fully integrated live chat, cobrowse, video and bot omnichannel experiences
3.4 out of 5 stars
(21)
Microsoft preferred solution
17 out of 60

Finance and Operations Virtual Entity

By Microsoft Dynamics 365

Apps

Finance and Operations virtual entities in CDS
Microsoft preferred solution
18 out of 60

PandaDoc for Microsoft Dynamics

By PandaDoc

Apps

PandaDoc + Microsoft Dynamics CRM Automates Your Sales Process to Boost Productivity
4.9 out of 5 stars
(8)
Microsoft preferred solution
19 out of 60

Duplicate Detection Addon for Dynamics 365

By Cowia Solutions

Dynamics 365

Increase/maintain good data quality by preventing duplicates in Dynamics CRM and easy auto clean-up
5.0 out of 5 stars
(12)
Microsoft preferred solution
20 out of 60

Alerts/Notifications Dynamics 365: Alerts4Dynamics

By Inogic

Apps

Schedule, manage & send priority-based alert/notification to target audience in Dynamics 365
5.0 out of 5 stars
(2)
Microsoft preferred solution
21 out of 60

Dynamics 365 Data Archival and Retention

By Microsoft Labs

Dynamics 365

Highly scalable , secured and re-usable solution for Data Archival and Retention
3.0 out of 5 stars
(6)
22 out of 60

Dynamics Advanced Field Service

By HSO Innovation

Dynamics 365

Accelerate your business with world-class end-to-end field service management!
5.0 out of 5 stars
(3)
Microsoft preferred solution
23 out of 60

RingCentral for Dynamics 365

By RingCentral

Dynamics 365

RingCentral provides integration between Microsoft Dynamics 365 and RingCentral platform
3.0 out of 5 stars
(1)
Microsoft preferred solution
24 out of 60

Map, Route, Territory Dynamics 365 Maps Maplytics

By Inogic

Dynamics 365

Integrate Bing Maps with Dynamics 365 CRM to Visualize Data on Map by Geo-Analytical App Maplytics
4.9 out of 5 stars
(26)
Microsoft preferred solution
25 out of 60

CRM Starter Pack

By MTC

Dynamics 365

CRM Add-on Combo for Basic Dynamics 365/CRM Functions.
2.3 out of 5 stars
(3)
Microsoft preferred solution
26 out of 60

MazikCare Covid-19 Vaccine Flow

By Mazik Global Inc.

Apps

A solution that unifies the process of vaccine distribution for providers, patients and suppliers.
27 out of 60

Email 2 Case using AI

By Microsoft Labs

Dynamics 365

The solution Email 2 Case using AI is an add-on feature to Dynamics 365 Customer Service
3.5 out of 5 stars
(4)
28 out of 60

Calendar 365 + Activity Calendar

By AppJetty

Dynamics 365

Manage all the activities such as appointments, tasks, calls and many more from one calendar
4.6 out of 5 stars
(12)
Microsoft preferred solution
29 out of 60

Provance ITSM

By Provance

Apps

The Most Microsoft-centric IT Service Management Solution Available.
3.1 out of 5 stars
(7)
Microsoft preferred solution
30 out of 60

Contract Management for Dynamics 365 proCONTRACTS

By CRMFIRST GmbH

Dynamics 365

Create, manage and analyse all of your contracts directly in Dynamics 365 Customer Engagement.
4.2 out of 5 stars
(5)
Microsoft preferred solution
31 out of 60

Dynamica Google Maps Integration

By Dynamica Labs

Apps

Google Maps Integration with Dynamics 365
5.0 out of 5 stars
(3)
Microsoft preferred solution
32 out of 60

Hootsuite for Microsoft Dynamics 365

By Hootsuite

Dynamics 365

Harness social data to better understand customers, refine sales leads, and optimize marketing
Microsoft preferred solution
33 out of 60

Speech To Text

By Microsoft Labs

Dynamics 365

The Speech-to-Text solution will help users to convert the audio into text in any entity using Azure
2.8 out of 5 stars
(10)
34 out of 60

Group Calendar: Professional Scheduling

By mscrm-addons.com ( PTM EDV Systeme )

Apps

Professional scheduling in Dynamics 365: Overview of team and user schedules in functional views
2.6 out of 5 stars
(8)
Microsoft preferred solution
35 out of 60

Manage Dynamics 365 Usage - User Adoption Monitor

By Inogic

Apps

Smart activity tracker app to review and administer CRM usage in Dynamics 365 CRM
5.0 out of 5 stars
(1)
Microsoft preferred solution
36 out of 60

Dynamics 365 Workflow Tools

By Axazure

Apps

Dynamics 365 Workflow Tools
1.0 out of 5 stars
(1)
Microsoft preferred solution
37 out of 60

Recruiting for Microsoft D365 Human Resources

By Hubdrive

Apps

Microsoft + Hubdrive = HR Excellence
5.0 out of 5 stars
(3)
Microsoft preferred solution
38 out of 60

Email Machine Learning

By Microsoft Labs

Dynamics 365

Language Translation and Text Sentiment Score for Email Text Messages using Azure Cognitive Services
5.0 out of 5 stars
(2)
39 out of 60

Customer Portal for WordPress By CRMJetty

By AppJetty

Apps

Create a self-service customer portal with Dynamics CRM as the backend & WordPress as the front end.
5.0 out of 5 stars
(2)
Microsoft preferred solution
40 out of 60

Time & Attendance for Dynamics 365 Human Resources

By Hubdrive

Apps

Microsoft + Hubdrive = HR Excellence
4.5 out of 5 stars
(2)
Microsoft preferred solution
41 out of 60

Kanban Board for Dynamics 365

By Inogic

Apps

Kanban view of records with the ability to quickly update or add activities against the records.
5.0 out of 5 stars
(2)
Microsoft preferred solution
42 out of 60

Export /Email Dynamics 365 Reports - Click2Export

By Inogic

Apps

Export, Email & Download Dynamics 365 CRM Reports/CRM Views/Word/Excel Templates in just 1 Click
4.8 out of 5 stars
(6)
Microsoft preferred solution
43 out of 60

PowerMailChimp

By PowerObjects An HCL Company

Dynamics 365

Connect the powerful, robust, and affordable email platform, MailChimp, with your CRM.
1.7 out of 5 stars
(3)
Microsoft preferred solution
44 out of 60

Email Alert

By Microsoft Labs

Dynamics 365

Email Alert is a feature to show the unread emails count on the case form
3.8 out of 5 stars
(4)
45 out of 60

RapidStart PROJECT

By Forceworks

Apps

A Free, simple to use, yet robust, Project Management Application for almost any type of Projects.
Microsoft preferred solution
46 out of 60

PowerApps - Internal Training Management System

By Cynoteck Technology Solutions

Apps

*Using this app, you can easily manage your training sessions within organization*
4.5 out of 5 stars
(2)
Microsoft preferred solution
47 out of 60

MazikCare COVID-19 Test Scheduler

By Mazik Global Inc.

Apps

An end-to-end solution for scheduling COVID-19 tests.
Microsoft preferred solution
48 out of 60

The Portal Connector for Dynamics 365/CRM

By The Portal Connector

Dynamics 365

Seamless integration between Dynamics CRM/365 and a secure, customizable online Self-Service Portal
5.0 out of 5 stars
(1)
Microsoft preferred solution
49 out of 60

Dynamics 365 Productivity Tools

By Microsoft Dynamics 365

Dynamics 365

Productivity Tools for Dynamics 365 apps
5.0 out of 5 stars
(1)
50 out of 60

Crowe Project Management

By Crowe LLP

Apps

Project Management for Dynamics 365 is a comprehensive and easy-to-use project management solution.
5.0 out of 5 stars
(3)
Microsoft preferred solution
51 out of 60

Clone / Copy Dynamics 365 Records - Click2Clone

By Inogic

Apps

Copy/Clone Dynamics 365 CRM records with deep links in single click with Click2Clone
5.0 out of 5 stars
(18)
Microsoft preferred solution
52 out of 60

PowerWebForm

By PowerObjects An HCL Company

Dynamics 365

Capture information from a web form and instantly pull it into your CRM.
3.6 out of 5 stars
(8)
Microsoft preferred solution
53 out of 60

Dynamics 365 Deal Management

By Microsoft Labs

Dynamics 365

A CRM Solution to Manage the Special pricing and Deal registration requests for their customers.
54 out of 60

ActivityTools: Simple email and activity handling

By mscrm-addons.com

Apps

Get an Outlook look & feel experience when dealing with activities in Microsoft Dynamics 365
4.6 out of 5 stars
(5)
Microsoft preferred solution
55 out of 60

Seismic Sales Enablement for Dynamics 365

By Seismic Software

Dynamics 365

Seismic Sales Enablement for Dynamics 365
2.0 out of 5 stars
(2)
Microsoft preferred solution
56 out of 60

Change Tracking Solution

By Microsoft Labs

Dynamics 365

A feature that provides the ability to track the changes on D365 made by System admins/customers
3.0 out of 5 stars
(9)
57 out of 60

Activity Timer

By MTC

Dynamics 365

Record Start/End Time of Your Activities Manually As Well As Automatically.
Microsoft preferred solution
58 out of 60

Five9 Cloud Contact Center

By Five9

Apps

Intelligent Cloud Contact Center for Microsoft Dynamics 365 and Microsoft Teams
5.0 out of 5 stars
(1)
Microsoft preferred solution
59 out of 60

Actionable Audit

By Microsoft Labs

Dynamics 365

A tool to track create, update and delete actions on the Entities with complete access of audit data
2.5 out of 5 stars
(4)
60 out of 60
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