Contatta
por ELLYSSE SRL
Performing work environment with Contatta Omnichannel Contact Center & Bot
Contatta is an Omnichannel Contact Center & BOT solution with ACD (contact distributor) and IVR (interactive voice response) system, allowing both inbound and outbound activities. Contatta is the ideal solutions for all kinds of businesses, from small companies to multinationals.
The combination of Contatta with Microsoft Teams allows call center staff to be provided with a only one performing work environment, having all the useful tools at hand for accurate and efficient customer service in which operators manage Incoming calls with Microsoft Teams phone.
Main features:
- ACD (Automatic Contact Distributor): handling and assignment of calls by means of the intelligent distribution of inbound contacts.
- Operator status management: "Logout", "Available" and "Pause"
- Real-time monitoring of all contacts
- Inbound calling number visibility
- Visibility of groups and active operators
- Outbound calls
- List of received calls with the possibility of recalling and searching
- Statistics on work done
- Chat with quick commands for managing contacts
In order to use this app, Users must have an active Contatta Account. Please contact our support team for more details.
Funcionalidades de la aplicación
- Puede enviar datos por Internet
- Esta aplicación puede obtener acceso a información personal en el mensaje activo, como números de teléfono, direcciones postales o URL. La aplicación puede enviar estos datos a un servicio de terceros. Otros elementos del buzón no se pueden leer ni modificar.