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Helpdesk, a certified Microsoft 365 App Compliance Solution, ensures swift, secure issue resolution
Our Helpdesk System, a cloud-based product in Microsoft 365, Our ticket management software is like a
superhero for handling issues in organizations. It works smoothly with Microsoft SharePoint 365 and Teams
to make managing tickets easier. Plus, it speaks many languages, so people around the world can use it in their
own language.
With an easy-to-use Dashboard, you can take charge of managing tickets effortlessly. It puts all the
support tasks in one place, showing both ongoing and pending ones, making it simple to keep track and
prioritize them efficiently.
Our Helpdesk System is all about saving you time, cutting costs, and making you more productive. Easily
organize your info by importance and concentrate on what's most important. Keep an eye on how quickly we
solve issues with our time-tracking feature, ensuring everything runs smoothly. Plus, you can easily access the
complete history of your requests with our strong data management.
Here is a Key features of the Helpdesk System:
The main page predominantly highlights a dashboard overview that displays user ticket activity.
- Tickets Pathways:
In the Ticket Section the User can create or manage there ticket as well as their pending tickets from the tickets tab.
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target="_blank" rel="noopener noreferrer" style="text-decoration: none; color: #001433;">All
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style="text-decoration: none; color: #001433;">Email Tickets
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style="text-decoration: none; color: #001433;">Archive Tickets
The FAQs section aggregates inquiries raised by users along with prompt solutions, aiming to deter the
recurrence of identical ticket submissions.
The Custom Email feature allows you to configure and send automated emails for various ticket events
(e.g., ticket creation, updates, closures). You can personalize email templates with dynamic
placeholders (like ticket ID, customer name) to ensure clear and professional communication with your
customers.
The Custom Fields feature enables you to create additional fields for tickets, tailored to your business
needs. Whether it's adding dropdowns, checkboxes, text inputs, or date pickers, you can capture specific
information relevant to your support process, making your ticketing system more flexible and insightful.
The Reports tab delivers insightful analytics for informed decision-making and enhanced operational
efficiency.
The admin can view and manage details of all admins, along with editing, adding, deleting, and overseeing
organization-wide tickets, including email ticketing, reassignment, FAQs, custom fields, and reports.
Explore the benefits of our licensed version tailored to meet the needs of potential
customers:
Make our Helpdesk System work wonders for you! Get organized support, easy ticket handling, and happy
customers. No more confusion just a quick boost in getting things done!
This App Includes:
- Support for SharePoint "Webpart" and "Full-page" web part components.
- Additional purchase may be required.
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