Voice led Multi-channel Virtual Assistant
por Gnani Innovations Private Limited
Low-code No-code Multi-lingual Conversational AI-based Bot Builder Platform
The art of customer service has evolved. Today, CX speaks volumes of the ability of brands to add value to the customer journey. Omnipresent customer demands a linear and consistent omnichannel experience across both inbound and outbound channels. Conversational Virtual Assistants are poised to bring that much-needed cheer to the customer service fabric of new-age enterprises.
Why Automate365?
By leveraging the power of AI/ML and NLU, our AI-powered conversational assistant platform offers to automate the entire customer service workflow across both inbound and outbound for multiple uses cases. Right from Conversational IVR to handling complex queries at less than 30% of the actual cost with top-of-the-line scalability.
What’s More?
The “no-code” platform allows users to build, configure, test and trigger conversational bots across voice and chat for collections, lead qualification, inbound customer service, and many more.
With the ability to self-learn through deep learning algorithms, Auotmate365 offers a layer of personalization and engages with customers contextually just like humans without human intervention.
Highlights
Pre-programmed Intelligent Bots: Augmented by in-house ASR and NLU, the bots are pre[1]trained in an ML environment to solve a range of use cases across various industries.
Omni-channel Availability: Deployment-ready for channels like Telephony, IVR, Email, WhatsApp, etc., for deep and continuous engagement.
Multi-lingual and Multi-faceted: Understands and converses with users in 20+ languages globally in multiple dialects.
Human-like Natural Conversations: Capable of understanding the intent and context to add a human touch to customer interactions.
Easy integration to CRMs and enterprise solutions: Capable of understanding context and giving realistic human-like conversations with customers.
