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Smart Customer Mobile (SCM®)

Smart Energy Water

SCM® is a digital customer engagement platform hosted on MS Azure for Energy and Water Utilities

Energy and Water customers are demanding real-time digital engagement to manage services, view and pay bills, monitor energy and water use, and utilize Smart Home capabilities. SCM® provides a single platform to enable these interactions and more on Web, Mobile, SMS Text, Voice, and Social Media channels for Utility customers worldwide.

SCM®, together with Microsoft Azure, helps Energy and Water Utilities deliver:

  • Single integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments, service start and stop, conversation programs, and Smart Home capabilities
  • Reduced operational cost to serve the customers through higher digital adoption
  • 24*7 digital connectivity and multi-channel communication for customer alerts and notifications
  • AI and ML driven Energy and Water customer behavioral analytics
  • The value proposition of SCM® is centered around-

  • Improvement in customer experience
  • Reducing Cost-to-serve for businesses
  • Increase end-customer adoption
  • Over the years, SCM® has proved to be a leading platform globally and is trusted by Utilities across the world. SCM® has provided significant returns to its businesses, some of which are-

  • Up to 72% increase in customer satisfaction
  • Up to 45% reduction in operational costs
  • Up to 90% customer adoption of online digital channels
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