8x8 Voice for Microsoft Teams
por 8x8, Inc
A cloud-based direct routing service that enables Teams users to make and receive PSTN calls.
Give all Teams users the power to connect and collaborate
8x8 Voice for Microsoft Teams is a cloud-based direct routing service that enables Teams users to make and receive calls over the public switched telephone network (PSTN) using the native Teams desktop, mobile, or web app.
Features
Enterprise-grade cloud PBX with unlimited inbound or outbound calls from/to the PSTN or extensions
Integrated business messaging (SMS, MMS, faxes, individual or group voicemails) using Teams
Out-of-the-box integrations with business apps including Microsoft Dynamics, Zendesk, ServiceNow, and more
Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center
Support for regulatory compliance initiatives with 8x8 Call Recording
Microsoft Teams certified contact center with omnichannel capabilities supporting call stacking, wallboards, priority queueing social media integration for agents using Teams
24/7 follow-the-sun global support centers
Key Benefits
Support all users and devices across the organization from a single administrative console
No change to the Teams user interface or user experience
Empower agents to collaborate with the rest of the business to improve customer experience delivering the expertise they seek, while also expediting resolution times
Global PSTN calling for Teams with full PSTN replacement in 50+ countries, toll free, and DID numbers in 100+ countries
Mitigate security and compliance risks and comply with strict standards
Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, and a Teams-certified contact center with free on-net calling
