Imagicle Contact Center

Imagicle Agent Desktop app simplifies and improves the handling of incoming and outgoing calls for all operators. With an easy to use interface, it allows to perform any action in a click, saving significant working time thus increasing your productivity. Easily monitor the calls in the queue, decide which call to take based on priority, click on the call and that’s it!

And there’s more: when an incoming call comes in, it is possible to welcome customers by name and make them feel even more welcome.
And the Attendant Console profile is also suitable for receptionists, that need to transfer calls to colleagues, checking from the directory if they’re available (in the meantime, put current calls in park, so the waiting will be a pleasure for the customer), and then get back the call or directly transfer it with hotkeys or a simple drag & drop.

Of course should the customers need modern digital channels, they can use Web chat, Whatsapp, Telegram and others.
And with the Conversation Editor it is also possible to build chatbot and voicebot flows, to automate some repetitive tasks and help agents being more productive and efficient.