https://store-images.s-microsoft.com/image/apps.286.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.27a4a733-2b5a-4196-ae1f-a1d93ee4f0de

Fixit 365

por LogiSam ltd

AI-powered helpdesk and ticketing solution designed to streamline IT service management

Fixit365 is a modern, AI-powered helpdesk and ticketing solution designed to streamline IT service management within organisations. Built on Microsoft technologies—including Microsoft Teams, Copilot, and the Power Platform —Fixit365 offers a seamless, intuitive experience for both end users and IT support teams.

Key Features

  • Copilot Integration: AI-driven assistance for users and technicians, offering guided troubleshooting and intelligent suggestions.
  • Microsoft Teams App: Fully embedded in Teams for easy access and collaboration.
  • Effortless Configuration: Customizable request categories, SLAs, colour coding, FAQs, and workflows.
  • Ticket Management:
    • Simple ticket creation wizard
    • Notes, file attachments, and audit timeline
    • SLA tracking and automated assignment/escalation
  • Knowledge Base & FAQ: Reduces ticket volume through self-service.
  • Multi-Channel Support: Email, Teams, and web portal.
  • Reporting & Analytics: Insights into ticket trends and team performance.
  • Role-Based Access Control: Secure access for different user roles.

De un vistazo

https://store-images.s-microsoft.com/image/apps.54667.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.e05f8a51-cd99-41a1-833a-388b0e19444a
/staticstorage/20250908.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.56275.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.8eb66f77-b9e4-4782-afa9-3c0838438ebf
/staticstorage/20250908.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.54667.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.e05f8a51-cd99-41a1-833a-388b0e19444a
https://store-images.s-microsoft.com/image/apps.46262.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.32e73b15-f029-40ff-a326-1bcf40c9b2f8
https://store-images.s-microsoft.com/image/apps.56275.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.8eb66f77-b9e4-4782-afa9-3c0838438ebf
https://store-images.s-microsoft.com/image/apps.10590.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.1546dc35-7ab6-461f-a54c-2e2517ce10fa
https://store-images.s-microsoft.com/image/apps.44287.def37746-41c2-47db-b870-1b614e951318.3d5f94c6-40cb-4ff1-96e0-d54ad58f801f.fe01c776-3d7d-4739-bc33-0ebec3f717d9