Helpshift - Bots Analytics

avaldaja Helpshift

(378 hinnangut)

Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes QuickSearch Bot ​and Custom Bot Analytics. The QuickSearch Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read, and overall Deflection​ rate. Custom Bot analytics includes metrics such as invocations, assignments, and outbound messages.