Offers valuable insights into overall performance of your support organisation
Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary data to optimize the support experience for your users.
These analytics include an easy-to-understand dashboard overview as well as detailed reports. With this report, you will be able to efficiently analyze metrics such as CSAT, response, and resolution times, and also measure volume and backlog trends. Customer support managers will be able to isolate and analyze key metrics by app name, platform, agent, tags, languages, and more.