RSM Service Centric

The RSM Service Centric solution is a comprehensive framework designed to provide project-centered service-based organizations with a complete view of their operations. Utilizing the Dynamics 365 platform, we have integrated seamless capabilities to track opportunities from inception to invoicing, based on a service-centric lifecycle.

To provide exceptional customer experiences, it is necessary to break down the barriers between planning and service delivery within an organization. Consolidating data on a single, user-friendly platform improves the agility of service delivery and provides real-time insights into the customer experience. RSM has developed a framework to streamline service delivery, reduce data redundancy, and integrate with third-party systems. This offering aims to provide full control over service delivery, eliminate uncertainties, and ensure consistent success for both the organization and its customers.

Key capabilities include:

• Opportunity management
• Job estimation
• Service contract management
• Service location tracking
• Material allocation/consumption
• Service delivery
• Project management
• Work order execution
• Resource management
• Financials consolidation
• Service centric KPI’s
• Job performance
• Resource productivity
• Technician tracking
• Financial management
• Customer service
• Support projects
• Service agreements
• Full mobile capabilities
• Offline capability for technicians