Wipro's myVisits solution is one stop solution to enable remote service to virtually troubleshoot the problem from their home or virtually size the work involved and showcase their products/ services, respectively. This solution is built on Dynamics 365 CRM leverages Microsoft platform to support end to end journey.

A comprehensive solution to address end to end business flow for remote customer engagement. myVisists app is built on various Microsoft products like Dynamics 365, Power Platform, MS Teams to deliver an experience equivalent of face-to-face visits.

Integration with Dynamics 365 for Customer Service helps in remote customer service. Business processes could be modified to accommodate process to be followed during crisis for customer engagement. With help MS Teams, technician can guide customer to perform primary checks & simple repair activities.

With MS Teams learn under guidance of experts by sharing your real-time view from in remote locations to get the help. [Seamless connectivity between your CRM and Power Platform. Integrations result in automated actions that expand the functionality, eliminating the need to toggle back and forth between systems.

An extensible environment that enables change. The solution also provides flexibility to add extra features with Power Platform integration.

Key Features:

Convenient Remote Collaboration One to one call video call between Technician and Customer for product inspection as per customers convenient timing.
MS Teams Integration Chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for communications.
Post Code based Visit Assignment Engineer can see open request base on post code and based on skill sets. Option with engineer to accept field request.
Integration with Dynamics 365 Customer Service Closely integrated D365 customer service module to covert customer queries into customer visits.

Wipro's myVisits Power App Solution

par Wipro Ltd