Dynamics 365 Finance & Supply Chain Management is so rich in features and functionality that most businesses will barely scratch the surface of its capabilities without some guidance.

Microsoft’s ERP suite functionality has expanded. It includes substantial updates for Finance, Supply Chain Management, Retail, Human Resources, and Project Operations.

Five Key Benefits of the latest enhancements of Finance & Supply Chain Management;

The Power of the Cloud With a cloud-based Microsoft ERP solution, businesses no longer need their own infrastructure to run it, making it fully accessible for organizations of all sizes, from small businesses to enterprises.

What it means for you:

After the move from on-premises servers to the cloud, you’ll gain access to data anywhere, at any time.
Support remote work, increase communication between teams, and streamline processes with online tools designed to facilitate collaboration and offer flexibility for your workforce and customers alike.
As your business grows and your rate of transactions increases, cloud server computing power increases to keep your business running smoothly without hardware or server upgrade delays or costs.

Fully Integrated Artificial Intelligence and Machine Learning

Taking on the full spectrum of business process improvements, Dynamics 365 Finance & Supply Chain Management now comes with fully integrated AI and ML capabilities. These technologies empower organizations to convert the stores of data they collect into actionable insights based on pattern identification and predictive analytics.

What it means for you:

Use AI and ML to manage routine tasks and free up your team to do more meaningful work and find time for innovation.
In addition to eliminating errors and gaining efficiency, AI/ML can deliver a better employee experience and bolster retention.
Use the AI/ML-powered productivity tools to streamline processes and get more done.

A Complete Mobile Experience

Dynamics 365 Finance & Supply Chain Management provides complete mobile access to critical business data, empowering your employees to perform back-office and front-office functions from anywhere – in the field, on the warehouse floor, or in a customer’s office. Microsoft’s mobile ERP capabilities deliver real-time data and insights as well as enhanced productivity and efficiency, making your business nimbler.

What it means for you:

Anything you can do in a browser, you can do on mobile. Approve an invoice from the dinner table or input customer data onsite – all the tools you need are available on your mobile device.

Powerful Customer Personalization and Extension

It’s no secret that across all industries, personalization has emerged as a baseline requirement of any customer-facing initiative. The trend toward personalization isn’t limited to customer engagement – today’s ERP solutions must allow for personalization in your financial and supply chain management solutions as well. Beyond personalization, ERP can be extended with low-code apps, AI-based chat bots, and other Microsoft business applications.

What it means for you:

Solve business problems or eliminate routine tasks to meet your specific business objectives, all with a coherent look and feel that anchors and shapes the user experience. When combined with customizable apps and bots, these touches make for truly immersive extensions of your brand.

Seamless Connectivity with All Microsoft Products

With Microsoft, your business can run all operations on a single connected platform. Dynamics 365 Customer Engagement and Finance & Supply Chain Management (formerly known as CRM and ERP, respectively), Office, Teams, and Power Platform all work together in the Dataverse.

This means all business communications – from interoffice to customer-facing – are in the same universal language and use a shared database. That may not seem like a huge deal, but imagine a few scenarios that make life simply easier:

Creating a sales order in Customer Engagement and having it accessible instantaneously in ERP
Writing a customer record in Dynamics 365 Customer Service and having it automatically available not just to the rest of your CE suite but also to all your back-office technologies
What it means for you:

You don’t live just within your ERP, so having a flexible platform is essential. Microsoft is the most integrative solution in the world, providing easy integration and information sharing. By giving multiple applications access to the same database, information is no longer siloed and duplicated work can be eliminated, which makes work easier for everyone.

You need experts you can trust to help you optimize the Microsoft environment for your business. You’re also choosing a partner who’ll support your changing needs over time. HCLTech-PowerObjects’ award-winning team has decades of industry experience increasing customer engagement, optimizing processes and improving employee experiences.

Agentic AI For Customer Service

par Sahara Watira for Digital Transformation