Delivering exceptional customer experiences the new competitive advantage. CaféX Live Assist for Microsoft Dynamics 365 is Microsoft’s preferred omnichannel solution, providing personalized engagement that will delight your customers, improve agent productivity and maximize your Dynamics 365 investment.
Hosted in the Azure cloud, this CafeX-Microsoft jointly developed solution embeds real-time communication within Unified Service Desk and web clients for Dynamics 365. Agents benefit from a single pane of glass experience, while website and mobile app visitors can access live help with a single click.
Give your customers the full spectrum of omnichannel capabilities, including live chat, co-browsing, voice and even face-to-face video calling. Your agents can share files, remotely fill out forms and use other forms of screen-to-screen assistance. Chatbots can be integrated to drive service efficiencies, with seamless transfer to live agents if necessary.
With CaféX Live Assist and Dynamics 365 seamlessly integrated, you can