Prodware Fast Service

par Prodware Group

A simplified customer service tool built for SMBs

Fast Service for Microsoft Dynamics 365 Customer Engagement

Ready to use and easy to manage, it’s the perfect solution for SMB service teams to manage customers and cases.

Do you find enterprise CRMs too complex to set up, maintain and use? Are you offering your customers the best service you can? Are your agents overwhelmed with a lack of productivity and focus?

One of the greatest challenges for SMBs today is to take advantage of the cutting-edge customer service technology that your larger competitors are using.

Fast Service has simplified and streamlined Microsoft Dynamics 365 Customer Service in order to improve user adoption, get you started quickly and provide your customers with excellent experiences.

Features and benefits of using this app

All you need to run your customer service operation:
  • Get up and running quickly with the Fast Service installer. The step by step wizard allows you to set up your users, assign roles and privileges, and connect to your Outlook for incoming customer service emails
  • Two out-of-the-box role profiles with dashboards and focused areas – Agent and Supervisor
  • Benefit from 360 degree analytics
  • Streamlined functionality for greater user adoption
  • Accessible from tablet, smartphone, PC or laptop
  • Built on Dynamics 365 on the Azure cloud with full integration with leading Microsoft technologies such as Office 365, Outlook and Cortana for improved productivity and collaboration across agents and integration with supervisors’ daily work files
Speak to Prodware about how you can drive customer loyalty and boost recurring sales with an effective and effortless customer service tool.

Next steps:

If you would like to boost your customer service provision in this way; please review the materials on this page and contact Prodware to find out more.

Vue d’ensemble