Marvin
par Matrix42 MyWorkspace
The Matrix42 Virtual Support Agent integration for Service Management.
Marvin is integrated into the Matrix42 Service Desk, the Service Catalog and the Knowledge Base to provide you with optimal support. He can find questions and answers from different sources faster, more precisely and more efficiently than any human could ever find.
Marvin captivates with his profound knowledge, establishes the connection between subjects at the speed of light and shines with his endless patience. Marvin’s implementation is a child’s play. The virtual support agent increases automation and reduces the workload of your IT. Marvin constantly learns to improve the quality of communication with your users and ensures that interaction is fun and effortless.
Marvin is the perfect channel to announce business related information to your users. Imagine your printer network is down! Before users start flooding you with incidents, you can notify them all with a nice push notification that IT is already working on solving the problem
For end customers:
- Fast resolution of requests around the clock
- Intuitive self-service across all channels
- Full transparency of inquiries and services
- Increase in productivity
For IT managers and employees:
- Improved service experience
- Reduced workload for support staff
- Fast to the result, without start-up phase
For decision-makers:
- Scalable & cost-efficient
- First-class employee experience
- Integrates with the existing system (Microsoft Teams, Matrix42 Service Management)
In order to use the Marvin, users must have an active Matrix42 account and a running Service Management with the Marvin Add-On installed. You can sign up for Matrix42 at [https://accounts.matrix42.com/my/register]. After the account validation and approval process, download the Add-On for Service Management at [https://marketplace.matrix42.com/product/virtual-support-agent-marvin/]. Please contact support@matrix42.com for more details.
For technical guidance and product information please visit [https://help.matrix42.com/40Service_Management/070Virtual_Support_Agent_Guide].
For any kind of support please visit [https://www.matrix42.com/en/customer-success/support/].
This app requires enterprise IT administrator approval to sign up, purchase, and initial configure.
Fonctionnalités de l’application
- Peut envoyer des données via Internet
- Cette application peut accéder aux informations personnelles contenues dans le message actif (numéros de téléphone, adresses postales ou URL). L’application peut également envoyer ces données à un service tiers. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés.