https://store-images.s-microsoft.com/image/apps.47281.a68e33d9-9991-480d-8e3a-e80e42ed8f1a.1aafa791-fc5c-4d33-880d-10f728828d97.ba41c00d-f17f-4aaf-8689-cc189418eba9.png

AI Service Desk by Aisera

Aisera

AI Service Experience solution resolves employee requests, tasks, and actions with self-service.

Aisera's AI Service Desk solution is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Features:

- 200+ integrations to ticketing, knowledge, and IAM systems

- 400+ pre-trained workflows for task automation

- Conversational AI with 50M+ entities

- Omni-channel support (Microsoft Teams, web portal, chat, email, voice, SMS, and mobile app)

- Auto-resolution, classification and routing through TicketIQ

- Next-best actions for agents to resolve tickets

Aisera's SaaS Service subscription is required to be able to use AI Service Desk by Aisera.

Contact Aisera for more information at info@aisera.com

Fonctionnalités du complément
Lorsque ce complément est utilisé, il
  • Peut envoyer des données via Internet
  • Ce complément peut accéder aux informations personnelles contenues dans le message actif (numéros de téléphone, adresses postales ou URL). Le complément peut transmettre ces données à un service tiers. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés.
  • Aperçu rapide
    https://store-images.s-microsoft.com/image/apps.61133.a68e33d9-9991-480d-8e3a-e80e42ed8f1a.7ed46db3-023c-48d6-83f8-2ff213c28b15.19752475-5acc-4069-b578-d0ac63283e63.png
    /images/videoOverlay.png
    https://store-images.s-microsoft.com/image/apps.61133.a68e33d9-9991-480d-8e3a-e80e42ed8f1a.7ed46db3-023c-48d6-83f8-2ff213c28b15.19752475-5acc-4069-b578-d0ac63283e63.png
    https://store-images.s-microsoft.com/image/apps.47601.a68e33d9-9991-480d-8e3a-e80e42ed8f1a.1aafa791-fc5c-4d33-880d-10f728828d97.a3a43b75-5c4e-4a8b-9831-f013e5ce0223.png
    https://store-images.s-microsoft.com/image/apps.12985.a68e33d9-9991-480d-8e3a-e80e42ed8f1a.1aafa791-fc5c-4d33-880d-10f728828d97.679b0040-e787-445c-b63b-fb499d44ff8d.png
    https://store-images.s-microsoft.com/image/apps.51280.a68e33d9-9991-480d-8e3a-e80e42ed8f1a.1aafa791-fc5c-4d33-880d-10f728828d97.39ee42d2-146d-4470-816f-e317c4b34029.png