BoldDesk
par Syncfusion Inc.
Receive real-time ticket updates from BoldDesk
BoldDesk is a Help Desk software tool designed to assist with customer support services. It functions as a central hub for managing support requests, emails, and team collaboration. The tool automates tasks, assigns tickets to agents, gathers feedback, provides reports, and helps improve overall customer service.
Integrate Microsoft Teams with BoldDesk to improve customer service operations. Empower your support team to provide exceptional service, enhance collaboration, streamline response times, centralize interactions, and effectively manage support tickets with real-time updates.
Features
1. Create a new ticket directly from Microsoft Teams.
2. Receive live notifications and threaded message notifications to stay informed and maintain context in ticket conversations.
3. Monitor ticket status and progress easily in Microsoft Teams and notify assignees directly of ticket information.
4. Reply professionally to tickets on Microsoft Teams.
5. Create public and private notes and modify ticket attributes like priority and status.
6. Personalize notifications for individual conversations and channel, filter notifications by specific brand affiliations.
Installation Guide
To install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:
Installing And Configuring The Microsoft Teams
Configure the Microsoft Teams channel notification
Learn More
For more information on our product, schedule your personal demo or sign up for a free trial!
Fonctionnalités de l’application
- Peut envoyer des données via Internet
- Cette application peut accéder aux informations personnelles contenues dans le message actif (numéros de téléphone, adresses postales ou URL). L’application peut également envoyer ces données à un service tiers. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés.