VeriChannel – Omni-Channel Delivery
VeriChannel offers a secure, unified platform that empowers organizations to manage seamless, consistent and engaging customer journeys across multiple customer touch points. VeriChannel uses fully responsive user interfaces; customers and employees can access the system from devices of varying sizes and resolutions. It allows customer needs to be captured, insights to be derived and conversations to be personalized and optimized.
As a reliable and scalable platform for Omni-Channel Banking, VeriChannel sits on top of existing IT systems and enables zero footprint and secure integration to disparate business applications. With Internet Banking, Mobile Banking, Kiosk Banking, ATM Screens, Contact Centre Banking and Customer Service Representative modules, VeriChannel gives customers access to do what they need anytime, anyplace and on any device.
Along with the extensive channel coverage, with wide-ranging features such as Chatbot Banking, Watch Banking, AR Banking, Voice Banking, Mobile Wallets and Merchant Portal, VeriChannel empowers organizations to manage more engaging consumer journeys 24/7.
Key benefits include:
- Reduce Cost of Development
VeriChannel is designed to bring down the cost of development for an Omni-Channel experience. VeriChannel does this using its built-in screen designer. A business analyst can easily design new screens for any new transaction using a simple drag and drop user interface.
- Reduce Time to Market
With VeriChannel, organizations can dramatically accelerate the time to market using ready-to-go functionality which leverages industry best practices. Organizations can easily add extensions with the easy to use VeriChannel Visual Designer along with the readily available integration connectors.
- Provide a Consistent and Scalable User Experience
No matter which channel the customer chooses to use, VeriChannel will ensure consistent user experience by providing all the same features and functionality in a self-service mode as is available to a relationship manager in the branch.
- Encourage Self Service Channels
VeriChannel empowers organizations to take control of their digital strategy by delivering consistent, Omni-Channel application experiences across the multiple channels available today and in the future. You can encourage customers to adopt low-cost channels by offering specialized channel-specific products.