Incident Management Pro

UCS Incident Management App acts as a complete incident tracker and incident reporting software solution. It addresses these challenges with automation, intuitive workflows, and complete visibility. Incidents can be logged and submitted through multiple channels, automatically categorized, and routed to the right people. Real-time visual dashboards and notifications keep everyone informed.

Smart Incident Intake: Capture issues seamlessly through web, mobile, or email. The app turns every report into structured incident reporting data that can be tracked and acted upon.

• Submit incidents anytime, from any device.
• Automatic categorization by type and priority speeds up routing.
• Each report receives a unique incident tag and ID for easy follow-up.

Role-Based Access: Protect sensitive information and assign responsibility clearly. This incident management platform aligns permissions with organizational roles.

• Dedicated portals for Admins, Managers, Handlers, and Employees.
• Role changes automatically update permissions.
• Confidentiality is maintained while accountability is clear.

Visual Dashboard & Key Metrics: Get real-time insights into trends and performance. The dashboard highlights key incident metrics so leaders can make data-driven decisions.

• Color-coded summaries for pending, approved, or resolved incidents.
• Quick breakdowns by category help spot recurring issues.
• Live updates ensure accurate status at all times.

Integrated Email Communication: Stay connected with automated, auditable communication.

• Instant alerts when incidents are logged, updated, or resolved.
• Reply directly from email to add context or request details.
• All communication is stored within the record for compliance.

Incident Overview: A central hub for all incidents makes it easy to manage priorities.

• See ID, type, priority, status, and owner in one view.
• Filter and sort by priority or category for efficiency.
• Click to view full details or act immediately.