https://store-images.s-microsoft.com/image/apps.44902.6580aff7-0ece-44bf-89ae-87c0939ef3a8.1c4d6592-e357-4648-9eb7-78b38d4ee761.03079153-39a6-48b3-bec6-fba2e49cff28

verseonevocoll

VerseOne Group द्वारा

VerseOne's Vocoll is a leading chat tool for the NHS and Housing Associations

Vocoll is a secure digital communication and collaboration platform designed to help organisations streamline customer interactions, internal teamwork, and service delivery. Positioned as more than just a chat tool, it acts as a central hub where teams can manage multiple chat streams simultaneously, handle 1-to-1 support, or collaborate in private project groups. It’s particularly popular in sectors such as healthcare and social housing, where it helps organisations like NHS trusts and housing associations improve engagement with patients, residents, and staff.

Vocoll includes a built-in AI-driven knowledge bot that operates around the clock to answer common questions, forward unresolved queries to human agents, and continuously learn from interactions to improve its responses. Conversations can include images, documents, and videos through a shared media library, and users can assign categories or tags to each interaction to organise and analyse queries effectively.

The platform also offers detailed reporting and analytics, tracking metrics like response times, abandoned chats, and resolution rates. Data security is a key focus, all information is encrypted to banking standards and stored securely in the UK. Accessible on desktop, tablet, and mobile devices, Vocoll ensures that all communications are synchronised across platforms, making it a reliable, compliant, and user-friendly tool for digital engagement and collaboration.

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https://store-images.s-microsoft.com/image/apps.14944.6580aff7-0ece-44bf-89ae-87c0939ef3a8.1c4d6592-e357-4648-9eb7-78b38d4ee761.7b6bc490-5907-48d4-8070-8bd5b668e547