As part of our Smart Solution, our Smart Desk allows IT members to manage cases and change requests, categorize vendors and contacts, manage hardware and software assets, and organize the service level agreements and contracts (SLA)

Our workflow approval engine is built to allow business users to create customized automated process based on the Case/Change Request combination. This feature will empower business users to create the corresponding approval based on their business needs and internal process.

In addition, our SLA management module have the ability to schedule for preventive maintenance visits during the contract period.

As part of the solution, Managers will be able to track & generate advanced reports using any reporting tool that can connect to SharePoint Online

Soft Flow - Smart Desk

autor SOFT FLOW