IT Support solution built on SharePoint and Microsoft Teams includes Help Desk, Assets, and more
SP IT Support is a simple yet effective Microsoft Teams / SharePoint helpdesk solution that includes helpdesk, change management, IT Asset tracking, vendor and license management plus calendar, discussions and technical documents management. Unlike traditional standalone help desk applications SP IT Support combines business process automation with a collaborative team experience.
Self-service for users is driven through an MyIT portal makes it easy to submit tickets, access a knowledge base, documents and training links.
IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.