https://store-images.s-microsoft.com/image/apps.24937.d48a3a10-c0c8-48dc-a3d7-e97dc8ad1dfe.d5916036-68d3-4d27-b09f-b6009c7121b2.a78a4742-ad78-4d34-b808-7e70c4ee90c7
Healthcare Customer Engagement Framework
kiadó: Cognizant
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Solution to identify Healthcare plans for members using machine learning and to keep them informed
The Healthcare Framework is created to provide a solution which is powered with Azure machine learning and Microsoft Dynamics 365 Marketing. The goal is to provide an end-to-end enrollment experience along with customized campaigns.
Key drivers of this solution include:
- Member Onboarding
- Member Engagement
- Member Retention
- Member Wellness
Cognitive intelligence to gather member insights using Azure Machine Learning:
- Understand member traits using predictive modelling and machine learning
- Promote member health with data insights based plans
Personalized member plans using Microsoft Dynamics 365 Marketing & MS Dynamics integration:
- Deliver personalized offers to members complementing their healthcare plans for effective engagement
- Utilizing marketing offer engines to churn out relevant offer
Automated customer journey workflows within Microsoft Dynamics 365 Marketing :
- Timely reminders, seamless onboarding and engagement across touch points
- Seamless data interchange between CRM & marketing systems to orchestrate the right customer journey
Áttekintés
https://store-images.s-microsoft.com/image/apps.11819.d48a3a10-c0c8-48dc-a3d7-e97dc8ad1dfe.d5916036-68d3-4d27-b09f-b6009c7121b2.bd2796a9-fdd8-406c-817c-d9897a8d2506
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