RSM Service Centric

kiadó: RSM Product Sales LLC

A comprehensive framework for service-based organizations to manage projects and operations.

The RSM Service Centric solution is a comprehensive framework designed to provide project-centered service-based organizations with a complete view of their operations. Utilizing the Dynamics 365 platform, we have integrated seamless capabilities to track opportunities from inception to invoicing, based on a service-centric lifecycle.

To provide exceptional customer experiences, it is necessary to break down the barriers between planning and service delivery within an organization. Consolidating data on a single, user-friendly platform improves the agility of service delivery and provides real-time insights into the customer experience. RSM has developed a framework to streamline service delivery, reduce data redundancy, and integrate with third-party systems. This offering aims to provide full control over service delivery, eliminate uncertainties, and ensure consistent success for both the organization and its customers.

Key capabilities include:

  • Opportunity management
  • Job estimation
  • Service contract management
  • Service location tracking
  • Material allocation/consumption
    • Service delivery
    • Project management
    • Work order execution
    • Resource management
    • Financials consolidation
  • Service centric KPI’s
    • Job performance
    • Resource productivity
    • Technician tracking
    • Financial management
  • Customer service
    • Support projects
    • Service agreements
  • Full mobile capabilities
    • Offline capability for technicians