Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.?

Cognigy’s AI Agents Supercharge Your Customer Service

Industry-specific pre-trained AI Agents
Multilingual call and chat support (100+ languages)
Seamless integration with existing enterprise systems
Absorbs enterprise knowledge to accurately answer any customer query
Real-time assistance and actionable service insights for human agents

Business Impact for our Customers:

30% CSAT improvement
15% shorter average handling time (AHT)
99.5% faster response time

Accelerate time-to-value with our turnkey solutions for your industry

Natural, humanlike voice and text dialogues
30+ channel connectors (phone & digital messaging)
Plug-and-play contact center connectivity
Award-winning NLU 100+ languages
Low-code graphical editor
100+ prebuilt backend and third-party integrations
Multi-model LLM orchestration
Available as SaaS or on-premises
Inbuilt conversational analytics
SOC 2 & ISO certified, GDPR and HIPAA compliance

Additional Resources:

Cognigy.AI Americas

kiadó: Cognigy