Create unbeatable contact centre team collaboration for efficient customer experiences

Bringing unparalleled collaboration and efficiency to customer service teams, Netcall's Liberty Converse for Teams is well-suited to hybrid or remote working teams, allows agents the flexibility to communicate with colleagues and customers, wherever they’re based.

Key Benefits

Increased agent efficiency - agents can interact with their entire organisation through Teams calls and messages without leaving Liberty Converse contact centre app.
Great experience for customers and agents - fast first call resolution and reduced handling time
Access from anywhere – Incredible collaboration and teamwork, from at home or in the office

Winning Features

Omni-channel handling – Channel management, interaction history, snippets, wrap up codes
Quality Management – Recording, evaluations, surveys
Workforce Managmeent - shifts and rotas, adherence, forecasting
Real-time reporting – Design reports to monitor and measure performance for timely decisions
Flexible self-service front-end – IVR menus, speech recognition, web assistants and chatbots
Integrated call-back – Reduce call abandons, match reply call with agent availability

Netcall Liberty Converse Integration for Microsoft Teams

kiadó: Netcall Technology Limited