AnsweriQ’s Zero Contact Resolution has expanded the realm of automation practically possible in customer service. Scale customer service with AI. There are three practical ways in which zero contact resolution is achieved
Self Assist – Self Assist works on the power of AI to understand the content and context of customer query even before a contact is created and matches them with relevant knowledge articles to deflect tickets with the depth of the knowledge base. Our customers have seen up to 25% tickets deflected with self-assist.
Auto Response – AnsweriQ’s Auto Response builds on the ability of AI to learn from past customer ticket responses and the library of templated responses to automatically respond to tickets with 100% confidence. Our customers have seen upwards of 10% tickets completed auto answered and resolved in first response.
Robo Assist – All businesses get tons of requests from customers which require agents to traverse through multiple systems and perform certain set of actions and respond back to the customers. Robo Assist is an intelligent process automation tool that understands the intent of the customer request and performs the same set of actions as the agent without the agents having to intervene.