Cloudlas Help Desk Portal is a SharePoint hosted add-in exclusively developed for SharePoint/Office 365 customers where you can create/track your support tickets.
From the top bar 'New ticket' user can create a support/issue ticket and assign it to a user/group who is responsible to handle it. Users can set status and priority for the tickets and the associated people get notified at every changes happen to the ticket. Brief documentation is included in the add-in along with the free email support through our website.
. Write your own theme for the add-in according to your branding
. Comments feature on tickets
. History of tickets are tracked
. Email notifications on ticket updates
. Customizable email templates
. Direct launch to the ticket from the email notifications
. Upload multiple files associated with the ticket at one go
. Every users in the group gets notified when the ticket is assigned to a site group
. Advance search feature for tickets
. Dashboard charts based on ticket statuses, priorities and categories
. Easy access to the recent tickets from the home page
. Export tickets as CSV files
Supported browsers are Internet explorer 11 or later, Chrome and firefox.