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Roby

Imageous

(11 Peringkat AppSource)

Roby is a simple-to-use helpdesk app for support teams to manage tickets without leaving Teams.

Meet Roby - a refreshingly simple alternative to complex ticketing systems for companies that are looking to streamline support services. Submit, resolve, and manage tickets such as IT issues, HR questions, or any internal requests without leaving Microsoft Teams.

Key Features and Functions (*all within Teams)

Ticket Management

  • Submit a ticket via private chat or turn messages in the channels into a ticket automatically.
  • Close/Assign tickets.
  • Send follow-up messages.
  • Triage requests with priority levels and du