Aisera's AI Service Desk solution is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
- 200+ integrations to ticketing, knowledge, and IAM systems
- 400+ pre-trained workflows for task automation
- Conversational AI with 50M+ entities
- Omni-channel support (Microsoft Teams, web portal, chat, email, voice, SMS, and mobile app)
- Auto-resolution, classification and routing through TicketIQ
- Next-best actions for agents to resolve tickets
Aisera's SaaS Service subscription is required to be able to use AI Service Desk by Aisera.
Contact Aisera for more information at email@example.com