Efecte Service Management App enhances your team’s collaboration to support customers and other teams, by notifying users whenever new ticket has been assigned to your team.

With the App, you can integrate your Efecte Service Management (ESM) seamlessly to Microsoft Teams and notify support group’s members, whenever a new ticket has been created to the support group in ESM. You can also create new tickets and comment existing tickets with this app. This gives support personnel better visibility on their ticket queue, and they can act on new tickets faster. App uses ESM listeners to send notifications to Microsoft Teams.

Please note, setting up listeners in ESM requires admin permissions and sending listener should be configured to each template, from which notifications to Microsoft Teams should be send.

In order to be able to use this application, you must have an active license for Efecte Service Management (ESM). Please contact Efecte Sales at [https://www.efecte.com/contact-us](https://www.efecte.com/contact-us) for more details. Limited non-exclusive, non-transferable, non-sublicensable, limited right and license granted for this application is valid only during the applicable subscription period set forth in the Order, unless renewed and is limited to the Customer's internal business operations and internal business purposes only.

Efecte Service Management

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