https://store-images.s-microsoft.com/image/apps.26399.77b0d304-dd1e-4ce4-88d0-1cdb013061d8.0cf8eeb2-412b-4927-9328-da3d55dbbf85.88dffd80-c809-47ee-95cf-92939bb202a1

NBA Advisor

oleh b.telligent GmbH & Co. KG

The next best action extension for your customer service center

The NBA Advisor is the smart extension for your customer service center that turns your inbound calls into profitable sales opportunities. For every customer there are ranked recommendation for potential sales and servicing opportunities. Your agents can now individually target customers with the best offer for them. Additionally an extensive monitoring allows ongoing improvement of the recommendations.

The functions of NBA Advisor at a glance

Effective conversation management
  • Optimal customer approach through 360° customer view
  • Supporting argumentation for agents
  • Data-supported sales management
Closed Loop
  • Potentially every channel can be provided with the "NBA
  • Proactive (outbound) or reactive (inbound)
  • 360° contact control
Value-driven suggestions
  • Statistically-analytically supported recommendation
  • Advanced affinity algorithms
  • Application of prioritization from marketing automation
Automation
  • Actions and offers are continuously (re-)optimized and kept ready for control
  • Automatic optimization of data flows
Closed loop
  • Continuous, detailed contact/success measurement
  • Customer response flows directly into NBA (re-)calculation
  • Advanced reporting & call center monitoring

The four success components of the Next Best Action approach

  • NBA Logic: Optimal suggestions are determined through the use of state-of-the-art data science methods.
  • NBA Inbound: Inbound calls in customer service become a sales channel through the determined customer-specific suggestions.
  • NBA Advisor: The user-friendly interface for customer service that fits into your system landscape.
  • NBA Optimize: Holistic optimization of contact strategy across the entire customer base and channel portfolio.

Sekilas

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https://store-images.s-microsoft.com/image/apps.46379.77b0d304-dd1e-4ce4-88d0-1cdb013061d8.0cf8eeb2-412b-4927-9328-da3d55dbbf85.48a3d5d8-f159-4109-88d1-916d021c41dc
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https://store-images.s-microsoft.com/image/apps.53711.77b0d304-dd1e-4ce4-88d0-1cdb013061d8.0cf8eeb2-412b-4927-9328-da3d55dbbf85.eb402afe-2968-4dd8-be3c-501bf70df147