Crave Retail - Smart Fitting Room + Assisted Seller
oleh Crave Retail
AI-powered platform merges digital with physical spaces for customer insights & engagement
Crave is a customer engagement and insights platform that brings digital into physical spaces using AI-powered displays, real-time data insights, and RFID technology. We are most known for our Smart Fitting Room and Assisted Seller solutions that empower shoppers with personalized experiences, instant service, and omnichannel capabilities. For example, when you approach one of our displays we will auto-detect the merchandise they have and display an interactive screen with real-time inventory - where shoppers can make requests from the screen - outfit recommendations, online inventory if the store is out of stock, and paths to easier payment.
Crave revolutionizes the retail landscape by not only elevating the customer experience but also empowering retailers with unprecedented insights into their stores. Our cutting-edge technology unlocks invaluable data spanning merchandise trends, service opportunities, and customer preferences, giving retailers a comprehensive understanding of their operations like never before.
- In-store experience gaps are seamlessly bridged through interactive fitting rooms and Assisted Selling kiosks, enhancing engagement and driving sales on the sales floor.
- Data utilization reaches new heights as we provide retailers with actionable insights, enabling informed decision-making and driving business growth.
- Faster innovation becomes a reality with our plug-and-play RFID panels and composable commerce design architecture, making technology adoption swift and hassle-free.
- Operational inefficiencies are tackled head-on with streamlined processes powered by RFID and our Associate Assist application, ensuring optimal customer service and operational efficiency.
- Customer satisfaction soars as shoppers enjoy instant access to information and options, whether self-serving or seeking assistance, ultimately enhancing their shopping experience and loyalty.
- Lost sales are minimized as Crave ensures customers leave satisfied, whether by finding the right size or color or offering alternative options, preventing missed opportunities and maximizing revenue for retailers.
Crave’s Products
Interactive Fitting Room
Digitally-enhanced fitting spaces that elevate the customer experience, offering product recommendations, size requests, and more right from the fitting room. Crave’s technology iInstantly displays products brought into the room via RFID to Facilitate on-demand service requests.
Assisted Seller
A self-service display designed primarily for customers, providing on-the-spot product insights and recommendations. Store associates can also interact with it to further guide customers. Think of this as a "Price Checker 2.0" – familiar to customers but supercharged with features. Don't just use it, flaunt it!
Associate Assist
A tool designed to empower store associates, enabling them to manage and respond to customer needs swiftly and efficiently. Crave can be added to any existing handheld device used within the store.
Dashboards & Reporting
A real-time interface allowing store managers to track key metrics, ensuring optimal performance and top-tier customer service.