OfficeExpert TrueDEM (Digital Experience Monitoring)

oleh panagenda Inc.

Digital Experience Monitoring with Actionable Insights for Microsoft 365

Enterprise organizations are embracing a remote worker model as a standard practice. Many are relying on Microsoft Teams as their main communication solution for messaging, calls and meetings. This places a new burden on IT support groups to maintain an optimal digital experience for Teams call quality wherever users are located.
OfficeExpert TrueDEM (Digital Experience Monitoring) provides detailed performance data on all Microsoft Teams calls and meetings. The information is gathered from localized agents running on computer endpoints, which provides the most accurate metrics to measure performance and identify user experience issues. If you really want proactive oversight to manage call quality for Teams, then OfficeExpert TrueDEM can help.
Our integrated solution provides actionable insights to help IT support groups in the following activities:

  • Endpoint Performance Monitoring
    True digital experience monitoring begins at each and every endpoint. Gain full visibility for CPU Performance, Memory Usage, Version Levels, and Background Apps running on employee computers.

  • Network Performance Monitoring
    Identify network performance problems and take action to optimize digital experiences. Assist remote workers with improvements for their home office networks and ISP choices.

  • M365 Cloud Service Monitoring
    Leverage real-time and historical Microsoft 365 workload performance data at the global, local, and individual levels. Organizations can immediately identify and take action on service interruptions that impact the digital experiences for employees.