ServiceChannel Marketplace Offering

ServiceChannel is the world leader in Service Automation solutions for companies managing multi-location commercial facilities. We provide a cloud-based (SaaS delivered) platform to more efficiently and automatically source, procure, manage and pay for contractor-delivered repair and maintenance services—enabling organizations to enhance their corporate brand image, drive significant savings, improve compliance, and mitigate operational risk. The typical vertical markets the application applies to include Retail, Restaurants, Fitness Centers, Convenience Stores, and Financial Services, among others. The typical economic buyer includes Facility Management, Operation, Real Estate and IT groups. 

FEATURES of Service Automation’s SaaS- based solution includes:

·       Commercial Contractor Directory (Fixxbook): Source/qualify contractors and track compliance

·       Onsite Check-in/Check-out: Validate contractor presence and labor invoicing with GPS and IVR technologies

·       Reports & Alerts: View real-time data across all trades, locations and contractors

·       Business Intelligence/Analytics: Leverage actionable data insights through business intelligence dashboard and comprehensive pre-built reports

·       Invoice Management: Reduce invoice processing costs, speed invoice approval time and reduce payment and remittance costs

·       Mobile Access: View work order status and service request reports remotely via mobile devices

Leading multi-site operators have realized the following BENEFITS:

·       Visibility: Increase visibility into R&M work

·       Costs: Reduce total maintenance spend

·       Efficiency: Improve operating and administrative efficiencies

·       Performance: Improve contractor performance