https://store-images.s-microsoft.com/image/apps.43923.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.44a2f8c8-1016-4f30-9efb-86d15326747d.96c2becb-5dce-4cfc-adc4-71539b1bdadc

Userlane HEART (Contact me)

oleh Userlane

Measure, Understand, Improve Digital Adoption

Userlane's HEART is the world’s first standardized model to measure Digital Adoption across enterprise software applications. Measure the success of digital transformation initiatives across your organization by tracking application usage, software adoption, common support requests, and digital employee experience.

HEART measures the success of digital transformation initiatives across the organization by aggregating five user behavior metrics and combining them into the HEART score. The results are presented in a comprehensive dashboard based on real-time data and thus update itself autonomously. This gives users an overview of, for example, their user satisfaction as an NPS score and how it changes over time, the progress of their defined adoption goals, insights into how often users return, or their task successfully.
In particular, HEART measures: Happiness, Engagement, Adoption, Retention, and Task Success

Sekilas

https://store-images.s-microsoft.com/image/apps.55831.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.44a2f8c8-1016-4f30-9efb-86d15326747d.05a5c903-3372-44f3-a895-06e4705bf3e1
/staticstorage/a2b1fad/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.59506.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.92f2392a-7791-40d4-a3ca-a399e3358fe4.2c1f804a-1bcd-430e-a16e-1c68dc9595a3
https://store-images.s-microsoft.com/image/apps.61743.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.92f2392a-7791-40d4-a3ca-a399e3358fe4.8a53f81c-4855-48b1-868b-d03cc1f8b4f6
https://store-images.s-microsoft.com/image/apps.50019.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.92f2392a-7791-40d4-a3ca-a399e3358fe4.01088ae9-67a9-44a0-8525-de17d6df486a
https://store-images.s-microsoft.com/image/apps.15307.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.92f2392a-7791-40d4-a3ca-a399e3358fe4.a2f513b7-f3a9-4edb-b13d-795531571ff6
https://store-images.s-microsoft.com/image/apps.34651.c1de2801-bd4a-4c9c-a4e2-6162e61a2f0a.92f2392a-7791-40d4-a3ca-a399e3358fe4.f68ca6ce-bfa8-43e8-a232-c464f7a3e50f