Summary

Coleida Troubleshooting is an amazing integrated solution for troubleshooting problems on the shopfloor.

Experts can create troubleshooting guides for known issues. When workers encounter the issue on the shopfloor, they can easily use these troubleshooting guides to fix the issues themselves.

Information about issues and resolution attempts are stored in a database and can be analyzed easily. This way experts can find out which issues are most frequent and what resolutions steps work best, allowing them to make the troubleshooting process even more efficient. This also provides the ideal basis for predictive maintenance and AI-based analysis.

Coleida Troubleshooting is the perfect tool to help you solve problems with minimum effort and without having to involve time-constrained experts.

How Coleida Troubleshooting works

An employee can easily identify a problem while going through the troubleshooting app.

To create a new troubleshooting ticket, simply click the '+' icon.

Once the details have been entered, add photos of the problem and select the troubleshooting guide.

You will then be able to start the troubleshooting process and work your way through to a solution.

Depending on your user role, you will see specific troubleshooting steps, that you can comment on, attach files to, and mark as 'solved' or 'not solved' as you work through them.

As soon as a troubleshooting step is gone through and marked as “solved “, the complete troubleshooting process will be marked as “solved "automatically. If the step is marked as “not solved “, the user must jump to the next step.

The Troubleshooting application is the main application for staff. However, the management process is controlled by the Troubleshooting Management app. Users of this part of the solution are able to record resolution categories, resolution steps and restrict certain steps to users with a specific role.

Key features

Enables troubleshooting instructions to be easily and centrally updated across multiple locations.
Comes with pre-defined security roles for restricted access. Fine-grained data access controls for added security.
It also allows for extensive configuration without complex customization.
The application supports multiple languages for global collaboration.
Experience Coleida troubleshooting with responsive adaptation to different devices. The app provides a consistent, optimal experience whether on your smartphone, tablet, or computer.
The app is fully integration-enabled, offers a comprehensive level of automation, and supports extensive personalization to seamlessly integrate with existing systems and be tailored to your specific needs.

Coleida Troubleshooting

di Coleida GmbH