Splashtop SOS - EU

Splashtop Remote Support makes it incredibly easy to access and control my clients’ Macs, iPhones, and iPads with a fast, stable connection. I love how seamless it is to provide support without requiring much setup on their end.

Very little that I can think of. This product just works.

Splashtop Remote Support solves the challenge of providing quick, reliable remote assistance to clients without needing to be onsite. It saves me time, reduces travel, and allows me to troubleshoot issues or walk clients through steps in real time—even on iPhones and iPads.

Great features and great price. Everything always works

I like it all. I can complain about anything

Remote connection without any glitches

It is east to use. splashtop remote Support is an easy to use tool for both users and adminstrators.

Splashtop remote support is a good tool and I have not complaints

During Covid we rolled out remote users and needed a way to support them. Splashtop was the best tool we found. It also was cost effective.

it is easy to use and simple to deploy. You can even customize the app with your own branding.

Some way to execute without the end-user having to download and install would be good.

With an increasing number of staff working remote or back on the road, it allows our technical team to provide support anytime, anywhere.

It is simple to use and I can quickly and easily handle multiple help requests at a time. Installing on my network was quick and painless. I use it every day, throughout the day. I also love the new features for endpoint management that allow me to keep up with patch management.

There is nothing I dislike, but I am looking forward to more capabilities to set updates for our most commonly used programs.

I support 105 endpoints across 3 offices as well as being responsible for software patching and updates. With Splashtop, I am able to remotely support our employees where previously I had to travel to offices. I am also able to set the updates for Windows, Chrome, and Adobe to run on a schedule where previously I had to manually update each endpoint. This has allowed me to focus on other tasks. I also like the software inventory that helps me see what programs are on an endpoint and whether they are updated or in need of patching.

I appreciate how easy it is to use and deploy. The only time I needed to contact customer support they were helpful. As something I use daily to support remote sites it has everything I need and actually does more than I might require.

The file transfer can feel a little clunky and the device status doesnt update as fast as i might like, showing as offline when its on or the other way around.

Its helping me to quickily and easily remote in to support users who need it. I can also deploy software and windows updates on a schedule which keeps me on top of things.

Splashtop is very user friendly. Easy to learn and works well with our remote positions.

Cannot think of a downside to the rogram.

Splashtop assists with our remote positions making ease of access to onsite computers and allowing for excellent productivity.

This was recommended to me by a colleague. I got the business edition and it is great for connecting to co-workers that are having issues with their computers. I just logged on and take a look around. We have 6 companies and a couple of them are 6 hour round trip away, so it is nice to be able to connect to their computer and help them with a problem.

Sometimes I have trouble connecting to the computer because it is asleep and won't wake up or the person on the other end has deleted the program. I would like to see if there was a way to lock them from removing the program or changing the login information.

We are having a lot of new employees rotate in our company, so needing to change out information on the computer to the new employee coming in and it nice to be able to connect to it and do what I need to do when they are so far away. It has been a great tool for me.

Instant help for my clients, no travel required

No downsides I can think of at this time

Instead of people decribing their screens to me which is exhasting, I connect and solve the problem , usually very quickly.

I have used this program for a number of years. In fact, every time I service a computer I install it on the client's desktop. It saves me time and mileage and allows me to help my clients in a timely manner instead of arranging for an on-site visit at some time in the future. The interface is easy to use and has rarely failed me.

There are some featured of more expensive programs that I have used in the past, but I just don't worry about them since using Splashtop. On rare occasions I can see the client's computer but the program will just not connect to it. Tech support has helped me a bit, but in some cases I find that the only solution is to use another program or to go onsite.

Mostly I am called for diagnosing a Windows problem or use of other software. Occasionally I need to download anti-malware software and scan systems. I also have used it to install anti-malware software as well as running system updates. Occasionally I use it to show clients how to use their software.