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XO - Automation AI

di Kore.ai, Inc.

No-Code, GPT-Powered Conversational AI Platform for Self-Service & Agent Assistance Automations

Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions.

Features Include:
  1. Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems.
  2. Advanced RAG capabilities for Generative Answers.
  3. Build automated customer conversation flows using the low-code Dialog Builder.
  4. Multimodal NLU powered by LLMs.
  5. Multilingual capability with support for 100+ languages.
  6. GenAI-powered Co-pilot to auto-generate dialog definitions, training suggestions, and test datasets.
  7. GenAI-powered interactions to provide human-like conversation experiences for your customers and employees.
  8. Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO).
  9. Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc.
  10. Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants.
Comprehensive insights into the performance of the NLP models and automation flows. Prebuilt dashboards for NLP accuracy, containment rate, returning users, conversation flows, conversation insights, etc.

Note: Essential SKUs do not include the Advanced RAG, Dialog Builder and a few other capabilities.

In uno sguardo

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