ServiceDesk Plus for Email
作成者: Zoho Corporation Private Limited
The add-in lets technicians and end users perform a host of help desk activities from their mailbox.
The ServiceDesk Plus add-in for Microsoft Outlook brings the IT help desk right into your Outlook or Office 365 mailbox. Now your end users don't have to access your help desk portal to submit a request or check the status of their tickets. All that they need to know about their tickets is available right within their mailbox. This add-in creates a ServiceDesk Plus user pane inside end users' and technicians' mailboxes. Currently, the add-in is available only for the cloud version of ServiceDesk Plus.
Multi-modal ticket creation
With this add-in technicians and end users can create new tickets right from the ServiceDesk Plus user pane within their mailbox. They can also choose from a list of existing incident and service request templates.
End user self-service
End users can keep track of the progress of their tickets, add notes, reply to their tickets, and view the details and history of requests, all from within their mailbox.
Easy ticket management
Technicians, who often work on the go, can now perform a host of ticket management activities from their mailbox without switching to ServiceDesk Plus:
a) Assign tickets to other technicians or pick up tickets.
b) Edit requests.
c) Close requests and mark them as first call resolved.
d) Document end users' acknowledgement of the resolution.
アプリの機能
- インターネット経由でデータを送信できます
- このアプリは、送信者や受信者の名前、メール アドレス、メッセージ本文、添付ファイルの情報など、アクティブなメッセージの個人情報にアクセスできます。アプリがこのデータをサード パーティ サービスに送信する可能性もあります。メールボックス内の他のアイテムを読み取ったり、変更したりすることはできません。
