Copilot for Service in Microsoft Outlook (Preview)
作成者: Microsoft Corporation
Copilot for Service modernizes existing service solutions with generative AI.
Copilot for Service synthesizes vast amounts of data already available from trusted knowledge sources to enhance customer experiences and boost agent productivity. Without costly rip and replace efforts, Copilot for Service provides flexibility to quickly begin realizing the benefits of generative AI by extending existing investments in CRM and contact center solutions—including Salesforce, ServiceNow, Zendesk and more. And since Copilot for Microsoft 365 is included in Copilot for Service, agents are equipped more broadly with productivity enhancements in their flow of work across the tools agents already use every day, such as Outlook and Teams
A Microsoft 365 Global Administrator is required to install and set up Copilot for Service. Copilot for Service also requires a paid license in order to access the app capabilities. For more details, please visit the Copilot for Service website or contact your Microsoft representative.
Copilot for Service allows administrators and users to access content and share data outside of Microsoft 365, including with third-party customer relationship management (CRM) services. Such data sharing is subject to Microsoft and applicable third-party CRM terms and conditions. Data sharing is not enabled until administrators and users in your organization consent to connect their Microsoft work or school account with their CRM account.
アプリの機能
- インターネット経由でデータを送信できます
- このアプリは、本文、件名、送信者、受信者、添付ファイルの情報など、アクティブなメッセージの個人情報にアクセスして変更できます。このデータをサード パーティ サービスに送信する可能性もあります。メールボックス内の他のアイテムを読み取ったり、変更したりすることはできません。
- ユーザーが新しいメールを作成する。
- ユーザーが新しいイベントを作成する。
- ユーザーがメールの受信者を追加または削除する。
- ユーザーがイベントの出席者を追加または削除する。
- ユーザーが、メールの作成中またはイベントの作成中に通知を閉じる。
