Giosg AI Support Assistant - Customer service automation

Giosg AI Support Assistant – Your Best Support Agent Is Now AI
Giosg AI Support Assistant is a customer-facing AI agent designed to automate and enhance your support operations across channels, including websites, apps, WhatsApp, and more. Always available and aligned with your brand, it efficiently handles FAQs, order inquiries, troubleshooting, and real-time routing.And it’s not just intelligent, but it’s also proven to deliver results. Businesses of all sizes and across industries have automated up to 90% of support chats and boosted customer satisfaction by 70%, giving teams more time for what matters.Key Features:

• Multilingual Support: Communicate fluently in 30+ languages
• Smart Routing: Automatically forward complex issues to human agents
• Rich Content Replies: Include product cards, videos, links, or documents
• Support Across Channels: Engage customers on websites, apps, phones, and WhatsApp
• Multisource Knowledge Bases: Train your AI with website URLs, PDFs, documents, and text files
• Two-Way Integrations: Effortlessly fetch and send information using CRMs, PIMs, and more for seamless automation

Benefits:

• Automate up to 90% of support conversations
• Reduce ticket backlog and response times
• Improve customer satisfaction by up to 70%
• Free up support agents for high-value work
• Scale globally with built-in multilingual capabilities

“If you had asked us before [giosg] whether implementing AI would be this easy, we would have had our doubts. But looking back now, it’s one of the best decisions we’ve made.” — Sanna Agullana, Development Manager, HOASSupported Channels

• Websites
• Portals
• WhatsApp
• Apps
• Intranet
• giosg Live (chat, video, voice)

Security & Compliance
Fully GDPR compliant and ISO 27001 certified with all data securely stored within the EU.