Analytics 365 Call Recording with AI Analytics for Microsoft Teams

Are you looking to enhance sales outcomes, ensure compliance, and improve customer experience? Analytics 365 Call Recording with AI Analytics makes it easy to record interactions and analyze conversations within Microsoft Teams.

Track who said what to inform training, aid in dispute resolution, and facilitate compliance in highly regulated industries. Visualize performance trends through intuitive dashboard views and detailed reports, enabling you to support individual success, evaluate outcomes, and consistently meet quality standards in customer-facing operations. Whether you're aiming to improve team performance or ensure adherence to industry regulations, this solution provides the actionable insights needed to drive success.

Key Benefits

Analytics 365 makes it easy to analyze every conversation, quickly highlighting the calls that matter.

- Elevate customer engagement –deliver consistently high service levels by evaluating customer interaction and sharing best practice.

- Get ahead of the competition –unlock conversational insight to understand what customers are saying about your organization.

- Boost sales – improve engagement from first touch through to closing a deal. Review interaction, monitor performance and share tactics.

- Manage risk – address customer dissatisfaction, resolve disputes and manage compliance concerns before reputation is impacted.

- Compliance Across Regulations – support a wide range of regulations, including GDPR, MiFID II, PCI DSS, CCPA, HIPAA, SOX, Dodd-Frank, and more, with tools that are easy to implement and manage.

Key Features

- Choice of plans from basic compliance recording to AI-driven analysis

- Web-based access for seamless usage anywhere

- Microsoft 365 directory sync and SSO

- Recording analytics KPI dashboard with extensive filtering (date, time, evaluation, outcome etc.)

- Search and play recordings (play, backward, forward, mute, skip silence, play speed)

- Recording storage included#

- Exclude specified calls on Caller ID

- CRM integration

- Comprehensive knowledgebase and 24x7 support

What Our Customers Say

“With Tollring’s Analytics 365 Recording, we are able to scale our efforts, engage more effectively with supporters, and continuously improve how we operate.”

“This technology is not just about understanding our calls; it’s about capturing the heart of our mission and making sure that every conversation is heard, because every conversation matters.”

Technology and Workplace Manager at Make-A-Wish UK

About Tollring

Tollring is a global leader in cloud communications analytics, data visualization, and business intelligence tools. With a presence in the UK, USA, India, and Australia, Tollring supports over 20,000 businesses worldwide through a vast network of channel partners.

Specializing in customer experience analytics, call recording, and business intelligence, Tollring provides innovative solutions to help businesses optimize their communications. As a trusted Microsoft Partner, ISO 9001 and ISO/IEC 27001 certified, and winner of the "Best Call Management Solution" at the 2024 Comms National Awards, Tollring consistently delivers the highest standards of security and quality, earning the trust of organizations globally.

Try it Today!

Start by clicking Get it now button in the top left corner and choose your plan:

1. Essentials: recording and playback with basic analytics
2. Advanced: everything in “Essentials” plus AI features including PCI redaction
3. Ultimate: everything in “Advanced” but with unlimited transcription minutes

If you need to change your subscription plan, please contact us directly.