Take care of all your essential service process quickly and effectively

Our solution ensures that all essential features needed for effective service management are pre-configured and ready. With our solution, you will be able to:

• Define your service categories and configure service processes for each of them
• Assign SLAs to each of these categories. You can define SLAs not only based on categories but on a host of other factors like customer type, current service status etc.
• Define the assignment and escalation matrix. Ensure the right tickets are assigned to the right users or teams. Ensure that the right team members are notified in case of issues
• Define your service teams, their roles, span of control and access rights. You can use the standard user definitions that come with the application or modify them to suit your needs.
• Define your resolution process. Define the steps that need to be followed for different types of issues, the checklists to be updated, the templates to be used, the activities to be completed before the issue is resolved.
• Define the communication process with your customer ranging from automated acknowledgements and status update to template based responses. Respond to the customer across multiple channels like emails and SMS using our communication template.
• Define escalation matrix to ensue that all critical case get the attention they deserve.
• Use the standard dashboards and reports shipped with the application to gain insights into your service process. Or build your own through simple configurations.
• Prebuilt data import and integration templates ensure that you can get the relevant customer data, migrate the open tickets, import the templates, service categories etc. in the shortest time.

The solution is built on Microsoft PowerApps platform which provides unmatched flexibility of developing enterprise class business applications along with high level of data security and scalability. The solution is available through Microsoft cloud and can be made ready for your use very quickly. Our solution ensures that you get a simple, flexible and ready to use application, without compromising on the critical features that are responsible for generating the maximum customer delight.