Solgari Customer Engagement for Microsoft Dynamics 365

Solgari intelligently connects customers to the people and the help they need fast.

Powered by Microsoft AI, integrated within Dynamics 365 and deployed from Azure in minutes.

The Microsoft AI Customer Engagement solution from Solgari enables any Microsoft Dynamics 365 user to become a Customer Service champion.

• Customer Service, Sales, Marketing, Specialists and Back Office users can use the app within whichever Dynamics 365 app they utilize
• Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel.
• Advanced self-service options powered by Microsoft Azure Open AI Service ensure customers can be authenticated and find answers to the most common issues quickly.
• Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first conversation.
• Solgari's AI Copilot (powered by Azure OpenAI) provides users with real-time Conversation Summary and Sentiment Analysis across any channel to assist customer engagement.
• All customer communications data captured through Dynamics 365 case management.
• Launch automated and live agent outbound sales, marketing and citizen contact campaigns across voice and SMS, handled by users within Dynamics 365.
  
• Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.
  
• Business Leaders are protected by automatically complying with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate.

So what is the USP?

Solgari is born natively in, and deployed instantly from, the Microsoft Azure Cloud, and ‘extends’ the functionality of Microsoft Dynamics 365 and Teams to deliver:

• Unparalleled speed to adoption and business value
• Highly flexible and competitive ‘persona-based’ pricing
  
• Future-proofed with rapid delivery of the Microsoft Azure OpenAI roadmap