https://store-images.s-microsoft.com/image/apps.36110.98099748-7008-4b1a-b4f9-8eb95b35755b.086bc314-5b72-4e6a-8bf6-bd2864591727.085395ff-0485-420b-b64b-3a8205779427

Engage in better sales and customer care conversations using social media data from Sprout Social

Sprout Social’s integration with Microsoft Dynamics 365 helps you better engage with prospects and customers by providing bidirectional communication between your social team and other teams in your business. By connecting your Dynamics account, Sprout users will be able to view, edit, update and create Dynamics Contacts, Leads and Cases which are linked to a customer's social profile.

With this integration, you’ll be able to:

  • Create and link social profiles to Dynamics 365 Contacts and Leads

  • Edit linked Contacts and Leads from Sprout

  • View, edit, and update Cases associated with the linked Contact from Sprout 

  • Create a Case from a customer message viewed in Sprout

  • Send and receive comments on Cases between Sprout and Zendesk

  • Resolve Cases while maintaining parity between systems


About Sprout Social

Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward. Headquartered in Chicago, Sprout operates across major networks, including Twitter, Facebook, Instagram, Pinterest, YouTube, Reddit, Google MyBusiness, Tripadvisor, Glassdoor and LinkedIn.

Not a Sprout Social customer? 

Connecting this integration requires a Sprout Social subscription. Sign up for a 30-day free trial and discover a scalable, powerful way to optimize your social media efforts.

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