Avaya Call

Avaya Call application seamlessly integrates Avaya solutions into Microsoft Teams. It uses Avaya Workplace Client for call control and call handling.

You can view the following categories of contacts in the Avaya Contacts tab of the Avaya Calling for Microsoft Teams application:

- Favorites: Avaya Calling for Microsoft Teams retrieves your favorite contacts from Avaya Aura® Device Services. Favorites get synchronized with favorite contacts in Avaya Workplace Client.

- Avaya Contacts: Avaya Calling for Microsoft Teams retrieves Avaya Contacts from Avaya Aura® Device Services. Avaya Contacts get synchronized with Workplace Contacts in Avaya Workplace Client.

- Microsoft 365 Contacts: Avaya Calling for Microsoft Teams retrieves your Microsoft 365 contacts for quick calling.

You can perform the following actions from the Avaya Contacts tab:

- Make an audio or video call using Avaya Workplace Client. You must install, configure, and log in to Avaya Workplace Client to make calls.

- Send an email using the native application.

- Compose a message using Microsoft Teams.

- Search for an enterprise contact in Avaya Contacts and Microsoft 365 Contacts.

- Add an enterprise contact to Avaya Contacts and Favorites.

- Remove an enterprise contact from Avaya Contacts and Favorites.

In order to use the complete functionality of Avaya call users must have an active Avaya account, for purchasing Avaya solutions contact Avaya Sales https://www.avaya.com/en/contacts/ .

If you are having any issues with the application contact Avaya Support https://support.avaya.com/contact/ .